Shipping Policy

Effective Date: 16 June 2025

Thank you for shopping at NovaLab+, operated by Data Minds Marketing, LLC. This Shipping Policy outlines how we handle processing, delivery, international shipping, and related inquiries.

1. Order Processing

• Processing Time: Orders are typically processed within 1–2 business days (excluding weekends and holidays) after payment confirmation.

• Orders placed after 2 PM EST may be processed the next business day.

• You will receive a confirmation email and a shipping notification with tracking information once your order has been dispatched.

2. Domestic Shipping (USA)

• We ship to all 50 U.S. states and territories via USPS, UPS, or FedEx.

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days (available at checkout)

• Shipping rates are calculated at checkout based on your location and order weight.

Note: Delivery times may be affected by weather, carrier delays, or high-volume periods.

3. International Shipping

• We ship worldwide to most countries.

• Delivery times typically range from 7–21 business days, depending on the destination.

• International shipping costs are calculated at checkout.

• Customs, Duties & Taxes: You are responsible for any applicable import duties or taxes imposed by your country. These fees are not included in your order total.

We are not responsible for delays caused by customs or local delivery services.

4. Shipping Restrictions

• We do not ship to countries subject to U.S. trade sanctions or restrictions.

• Certain ingredients or supplements may be restricted or prohibited in some countries. It is the customer’s responsibility to verify import eligibility before ordering.

5. Tracking Your Order

Once your order ships, you will receive an email with a tracking number and link to track the delivery status. Please allow up to 48 hours for tracking information to become active.

If you experience delivery issues or do not receive your tracking email, please contact support@novalabplus.com.

6. Lost or Stolen Packages

If your package is marked as delivered but you did not receive it:

• First, check with household members or neighbors.

• Contact the carrier directly with your tracking number.

• If unresolved, email us within 7 days at support@novalabplus.com.

We are not responsible for lost packages marked as delivered, but we will do our best to assist in recovery or resolution.

7. Contact Us

For shipping questions or concerns, contact:

Data Minds Marketing, LLC
131 Continental Dr, Suite 305
Newark, DE 19713, USA
Email: support@novalabplus.com
Phone: +1 (302) 394-3501

By placing an order on our website, you agree to this Shipping Policy. We reserve the right to modify this policy at any time without prior notice.